Booking a private villa or Homestay is very different from booking a regular hotel room, especially with regards to payments and cancellations. We urge you not to just tick the box and accept these terms and conditions (as we often do) – kindly take the time to read the following conditions carefully.
Akshadha Fortune (“AF”) is private Property. Each time a Guest confirms a booking of a Property through AF, a Rental Contract is entered into between AF and the guest in whose name the booking is made (the “Guest”) for the agreed period (“Rental Period”). When a Guest books a Property through AF, the Guest is deemed to have agreed to these terms and conditions, and for personal data to be processed by AF with regards to the Rental Contract. The Rental Contract is not effective until AF has confirmed the Guest’s booking.
Payment
When you make a booking request, the appropriate deposit payment must be made to AF within 2 working days of availability confirmation. If the required deposit payment is not received within 2 working days, AF reserves the right to void the Guest’s booking request. The following deposit payment schedule applies
- For arrivals more than 75 days AFter the date of the booking request – a deposit of 20% of the total rental amount is payable
- If the arrival date is within 75 days of the date of the booking request – the total rental amount is payable as a deposit
Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance at least 75 days before the scheduled arrival date.
Additional Costs
The cost of electricity, mains, water, cleaning and garden supplies and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, stAFf salaries, or management fees above the price quoted. Typically, provisioning costs will be the Guest’s responsibility. Gratuities for household stAFf are encouraged but left entirely to the Guest’s discretion.
Damage or Losses
A Property is typically someone’s home. Please treat the booked Property accordingly, and leave the Property and all its contents in good order and an acceptably clean condition.
Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to negligence of anyone in your group, will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, AF may require the Guest and their party, including visitors, to vacate the Property immediately, without compensation or refund.
Access
The Property and its facilities are available for the Guest’s full enjoyment during the duration of stay. However the Owner, Owner’s Representative, or other stAFf and contractors may need access to the Property from time to time (e.g. for maintenance of the house, garden, swimming pool, utilities and services, or for providing additional services requested by the Guest, etc.). You are required to give them reasonable access to the Property for these purposes.
Number of Guests
The number of persons (adults and children) staying at the Property must not exceed the maximum number (12 adults and 4 Childrens) of sleeping places indicated in the booking confirmation and reservation voucher unless specifically authorised in writing by AF. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed by AF.
Valuables and Security
Guests are responsible for all their valuables and personal items. Neither AF nor the Owner or the Owner’s Representative will not accept any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
Cancellations
The following cancellation fees will generally apply:
- 20% of the total rental amount will be forfeited if the cancellation is made more than 75 days before the start of the rental period
- 60% of the total rental amount will be forfeited if the cancellation is made between 46 and 75 days before the start of the rental period
- 100% of the total rental amount will be forfeited if the cancellation is within 45 days before the start of the rental period
- For no-show: 100% of the total rental amount will be forfeited
The applicable amount will be deducted from the deposit and money paid, and AF will refund any remaining balance to the Guest.
Complaints
Every attempt will be made for the Guest to have an enjoyable stay. If you have a problem during the Rental Period, please inform AF and we will try to put things right. For complaints to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, AF will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained later.
Provisions
Self-catering accommodations require guests to arrange for all provisions and consumables necessary for daily living. The staff at the Property may accommodate any reasonable requests to purchase provisions on your behalf, and this will be charged to the Guest account.
Disclaimers
AF, does not accept any responsibility or liability for:
- any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
- any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;
- inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
- strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will AF, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
